Service for AS-Lingo
When we say service we mean service with real people to help
Our foremost concern is your security.
As an AS-Lingo customer, you explicitly own your own data, and may download this data at any time. If you ever decide to leave AS-Lingo, we will help you get your data out of our systems. We will never lock you in! You can also preserve your data on AS-Lingo’s systems (your Private Cloud) for as long as you like, for a nominal fee.
Equally important to us is our guarantee of service to you that you expect. On top of being secure, all AS-Lingo Application Modules are consistently reliable and available. AS-Lingo’s Service Level Agreement (SLA) is one of the strongest in the industry.
If you contact our support organization, you will receive acknowledgement from us within four hours of your customer support request, and will get either a resolution or update within 24 hours of your request.
If you receive an error message while using AS-Lingo, you can simply write a message within that error message and forward it on to us by a simple click. Your will then receive an immediate response from the AS-Lingo Server with a ticket number with which you can track the incident and follow up our actions until we’ve delivered a resolution to the problem. At the same time the developer owner of the AS-Lingo Module in question is notified immediately by Email. Depending on the severity level of the issue, we will deliver a resolution to the problem within 2 to 24 hours.
We strive to ensure that AS-Lingo is available to you 24 hours a day, 7 days a week, 365 days a year, and we guarantee 99.8% system uptime. We give you a credit of 10% for each percentage point below that availability target, up to 50% of that month’s service charge.
Our data center (your Private Cloud) running AS-Lingo is backed up by a complete disaster recovery program. In the unlikely case of a disaster, your applications will be available within 24 hours, and no more than two hours of data will be lost. If required, AS-Lingo is also available with a High Availability SLA with availability within 2 hours and no data lost whatsoever.
You will also receive regular communication from us regarding new features and planned shutdowns.
AS-Lingo is available in many countries with different laws governing tax-rules, import/export regulations or restrictions. To seamlessly adapt to the legal requirements of any country worldwide, AS-Lingo is equipped with what we call “Country-PlugIns“. These allow us to adapt, extend and enhance this modular Application System to country requirements without disrupting the standard components of the system.
Similarly AS-Lingo can be adapted to our customer’s special requirements to extend and enhance AS-Lingo’s functionality to suit the needs of customers who cannot find any product on the market for their individual solutions. Here we use the AS-Lingo “Customer-PlugIns” – also with the result, that we can adapt, extend and enhance AS-Lingo to customer requirements without disrupting the standard components of the system.
Ask the experts:
AS-Lingo is far from being only an Online Service such as most SaaS Providers.
We help and support our customers in all aspects of modernising, optimising, consolidating and migrating their Application Systems from Legacy to Best Practices in up to date technology.
We don’t only keep AS-Lingo right up the forefront of today’s technological achievements – and thereby continually reinvent AS-Lingo itself. We also actively offer this expertise to our customers – with increasing success.